Cancellation Policy

CANCELLATION POLICY

At Jersey Nation, we aim to process and dispatch orders as quickly as possible to ensure timely delivery. Customers are requested to review this Cancellation Policy carefully before placing an order.

Cancellation Window

Orders may be cancelled within 4 hours of being placed.

After the 4-hour cancellation window has passed, cancellation requests will not be accepted as the order may have already entered processing, printing, packaging, quality checks, or dispatch preparation.

Orders that have already been packed, customized, processed, or handed over for dispatch may not be eligible for cancellation, even if the request is made within the cancellation window.

Once an order has been processed, dispatched, shipped, or marked as fulfilled, it cannot be cancelled.

Customized & Personalized Products

Customized and personalized jerseys are produced specifically according to the customer's requirements.

This includes, but is not limited to:

• Player Names
• Jersey Numbers
• Patches and Badges
• Custom Text
• Special Printing Requests

Once the customization process has begun, the order cannot be cancelled, modified, exchanged, or refunded.

Customers are advised to carefully review all customization details before placing an order.

How to Request a Cancellation

If you wish to cancel an order, please contact our support team within the 4-hour cancellation window and provide your Order ID.

Cancellation requests may be submitted through:

• WhatsApp
• Email
• Instagram Direct Message (DM)

All cancellation requests are subject to verification and approval in accordance with this policy.

Refunds for Cancelled Orders

If a cancellation request is approved within the permitted cancellation period, the refund will be initiated to the original payment method used during checkout.

Refunds are generally processed within 10–15 business days, depending on your bank, payment provider, or payment gateway.

Cancellation Charges

  • Orders cancelled before processing begins are subject to a upto 8% deduction from the order value to cover non-refundable payment gateway fees, transaction charges, and administrative costs.

  • Once an order has entered processing, printing, or customization, it cannot normally be cancelled.

  • If a cancellation is exceptionally approved after processing has started, 30% of the total order value will be deducted to cover production, handling, and operational costs.

  • Customized or personalized jerseys are non-cancellable and non-refundable once customization has begun, regardless of whether the order was placed using Prepaid or Partial Cash on Delivery (COD).

  • Any eligible refund will be processed to the original payment method after deducting the applicable cancellation charges.

Partial COD Orders

For Partial Cash on Delivery (COD) orders, an advance payment is collected at the time of purchase.

The advance amount is intended to cover order verification, payment processing, packaging, and shipping preparation costs.

If a cancellation request is made after order processing has begun, the advance payment may be non-refundable.

Customers who refuse delivery, provide incorrect shipping information, remain unavailable for delivery, or cancel after processing begins may not be eligible for a refund of the advance amount.

Right to Refuse Cancellation

Jersey Nation reserves the right to refuse any cancellation request if:

• More than 4 hours have passed since the order was placed.
• The order has entered processing, printing, packaging, or customization.
• The order has been dispatched, shipped, or marked as fulfilled.
• The request violates our store policies, Terms & Conditions, or other applicable policies.

Policy Updates

Jersey Nation reserves the right to modify, update, or revise this Cancellation Policy at any time without prior notice.

Any changes will become effective immediately upon being published on our website.

Contact Us

For any cancellation-related questions or assistance, please contact us:

Jersey Nation

📞 Phone / WhatsApp: +91 9653684966

📧 Email: jerseyynationn@gmail.com

🌐 Website: www.thejerseynation.in

By placing an order with Jersey Nation, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.